Process Automation
We automated manual data entry processes and integrated multiple IT applications to create a single source of truth, dramatically reducing setup times and freeing up team capacity for revenue-generating activities.
Project management and customer care teams capacity freed up
decrease in sequencing project setup time
reduction in sequencing data delivery time
until working MVP from the time first developer was hired
Problem
Manual data entry across multiple IT applications within NGS (next-generation sequencing) project management and customer care teams as well as missing system integrations between e-commerce platform, LIMS, ERP and CRM systems and lack of single source of truth for relevant information.
Solution
Introduce process automation, integrations and a single convenient view for Customer Care and project managers via developing a new tailored Sample Management Software system.
Outcomes
- Data entry points reduced from 7 to 1
- Order set-up time reduced by 75%
- Project set-up backlog reduced from 1 week to 1 day
- Data delivery time reduced from 1.5 days to 3 hours
- WIP report creation time reduced by 75%
- 50% of project management and customer care teams capacity freed up for other revenue bringing activities
- Implementation done in 10 months from 1st developer hired to MVP go-live
Industry
Ready to transform your business?
Let's discuss how we can help you achieve similar results.