Customer integration & API onboarding
Months → under 2 weeks
Built a standardised API and onboarding process connecting B2B customer systems with the service provider’s LIMS.
customer onboarding, down from several months
Every integration used to be built as a one-off project.
The challenge
B2B customers needed an automated interface between their applications and the service provider’s systems. Every integration was a one-off, so onboarding took months, customers had little visibility into sample management, and opportunities were lost while integrations were being built.
What we delivered
What changed operationally
- Customer onboarding time reduced from several months to under two weeks
- Issues are resolved proactively, before end customers notice
- Significantly less project management capacity needed, because customers can follow their sample lifecycle themselves
In the client’s words
“Collaborating with Double Helix Technologies has greatly enhanced the efficiency and reliability of our IT integration projects. Their strong technical expertise and proactive, customer-focused approach enabled us to address potential issues early and implement solutions perfectly aligned with our user needs. The team’s ability to listen carefully and anticipate challenges ensured a smooth and efficient integration that supports our business objectives. Double Helix Technologies is a dependable partner for any organization seeking innovative and client-centered IT integration services.”
Reynald Vidili, Sales Director, Eurofins Genomics France SAS
Client
Eurofins Genomics
Sector
B2B life sciences platform integrations
Primary users
B2B customers, Integration engineering team, Customer success team
Core focus
API integration & onboarding, Standardised APIs, Sample lifecycle visibility, Onboarding documentation, System monitoring
Tags
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