Client workClient: Eurofins Genomics

Process automation & LIMS integration

7 data entry points → 1

Connected e-commerce, LIMS, ERP and reporting systems in an NGS operation, automated the workflow between them, and gave project managers and Customer Care one place to manage projects and samples.

7 → 1

data entry points

The same data no longer needs to be entered separately across e-commerce, LIMS, ERP and reporting.

75%

less order setup time

Automating the workflow between systems removed most of the manual setup work per order.

50%

of team capacity freed

Project management and Customer Care time previously spent on data entry now goes to revenue-generating work.

The challenge

Project managers and Customer Care were entering the same data by hand across multiple IT applications in the NGS domain. E-commerce, LIMS, ERP and reporting were not connected end to end, and there was no single source of truth for project overview and sample management.

What we delivered

Current-state process mapping and future-state workflow design with a stage-by-stage rollout

Process automation across e-commerce, LIMS, ERP and reporting

Integration of LIMS with the surrounding business systems

Custom Sample Management System as the single overview for project managers and Customer Care

One place to enter data instead of seven

How it worked

Double Helix first mapped the current-state process in detail, then designed the target workflow and rolled the change out stage by stage. The implementation combined process automation, integrations between LIMS and the surrounding business systems, and a custom Sample Management System that became the single overview for Customer Care and project managers.

What changed operationally

Data entry points reduced from 7 to 1
Order setup time reduced by 75%
Project setup backlog reduced from 1 week to 1 day
WIP report creation time reduced by 75%
50% of project management and Customer Care capacity freed for revenue-generating work

In the client’s words

“Working with this team was a game-changer. They don’t just code, they dive deep into your business, challenge assumptions, and co-create solutions that are both innovative and intuitive. I was impressed about their ability to translate very complex business processes into elegant, user-friendly solutions.”

Annika Schott, Project Management Team Lead NGS, Eurofins Genomics Europe

At a glance

Client

Eurofins Genomics

Sector

Genomics services / NGS operations

Primary users

Project managers, Customer Care team

Engagement

Time to MVP go-live

10 months from the first developer hired

Systems connected

E-commerce, LIMS, ERP, reporting

Core focus

Workflow automation, LIMS integration, ERP integration, E-commerce integration, Sample Management System, Single source of truth